FAQ

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General

You will receive the purchased files in your email for download directly.

The download link will be in your email within a few seconds after your purchase. If you haven't received anything check if your email was entered correctly and check your spam folder.

If you still haven't received your download within after 1-2 hours, please contact our customer support.

Use the link in your email to download the files. After downloading the files, you will need to unzip them.

On Mac: Double-click on the zipped file to unzip the files. 

On Windows: Right-click on the zipped file. in the drop-down menu, click "Extract All". If you don't already have one, you'll need to download an unzipping tool - like e.g. 7-Zip.

Sometimes ZIP files can't be opened with the MacOS Archive Utility or Windows Unarchiver. Try using the free software KEKA (Mac) or 7-Zip (Windows)

Our packs work in Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve, Final Cut Pro and Avid Media Composer.

They also work in most other editing software able to change the blending mode, key out green screen and support .mp4 & .mov (Apple ProRes 4444) files.

Our packs mostly consist of video files that you can add on top of your edits.

For most of the effects, you will either need to change the blending mode, key out a green screen background, or the background will be transparent.

Each pack includes a tutorial video that shows how the particular effect works.

Licensing

You can use all your downloaded files forever.

Yes, you can. As long as it's not the raw files.